Effective Date: 30/09/2025

Introduction

At Jolab Ride, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you use our applications and services.

1. Information We Collect

·        Personal Identification Data – Name, phone number, email, profile photo, date of birth.

·        Driver Information – Driver’s license, vehicle registration, insurance documents.

·        Location Data – Real-time GPS location for ride matching, navigation, and safety.

·        Payment Data – Bank details, card information, and transaction history.

·        Device Information – Device model, operating system, IP address, app usage data.

2. How We Use Your Information

·        To register and manage your account.

·        To match Users with Drivers and facilitate rides.

·        To process payments, refunds, and earnings.

·        To ensure safety, prevent fraud, and enforce rules.

·        To communicate with you regarding rides, support, or policy updates.

·        To improve our platform through analytics and user feedback.

3. Sharing of Information

·        With Drivers and Users to complete ride requests.

·        With third-party payment processors to handle transactions.

·        With law enforcement or regulators when required by law.

·        With service providers (IT, customer support, analytics) under confidentiality agreements.

4. Data Security

·        We use encryption, firewalls, and secure servers to protect your data.

·        Access to sensitive information is limited to authorized staff.

·        However, no online platform can guarantee 100% security.

5. Data Retention

·        Personal data is stored only as long as necessary to provide services or comply with legal obligations.

·        Drivers’ documents and transaction records may be retained for regulatory compliance.

6. User Rights

·        Access and request a copy of your personal data.

·        Correct inaccurate or incomplete information.

·        Opt-out of marketing communications.

7. Cookies & Tracking

·        We may use cookies and similar technologies to improve app performance and user experience.

·        Users can disable cookies through their device settings, but some features may not work properly.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of the platform after updates means acceptance of the new policy.

10. Contact Information

For privacy-related inquiries, contact:
Jolab Ride Support
Email: officialjolabride@gmail.com

By using Jolab Ride, you consent to the collection and use of your personal data as described in this Privacy Policy.